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Monique Rider's Articles in Customer Service

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  • Improve your Customer Service with Active Listening Skills
    Recently while traveling I encountered a airport ticket agent who seemed very rude. It was obvious that she did not have my best interests in mind. She didn’t seem to have any people skills whatsoever! When I tried to inform her of my situation she made a number of customer service no-no’s. I felt like she wasn’t even comprehending what I was saying, mainly because she had her own agenda.

    If you deal in any way with internal or external customers below are a few tips that can go a long way.
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