Customer Service Is The Heart Of A Direct Sales Home Business

When you run and operate a home business in Direct Sales, you need to be really conscious of the type of customer service that you give to others who come into contact with you and your business. Unlike big brick and mortar retail type of stores, you have no one else to blame if poor customer service is given to your party hosts and customers.

It is a proven fact that people will purchase products and services from party plan consultants who they feel comfortable with, who treat them well, who consistently contact them and with who they make a personal connection with.

Today I would like to share with you, several ways that you can make your party hosts and customers feel special and important, to you and your home business.

1. If you are utilizing email to stay in touch with your business associates, party hosts, customers and/or downline team, it is important that you answer those emails in a timely manner. When people contact you via email regarding business matters, they don't want to be left hanging for days on end. Business emails should be answered in a minimum of 24 hours unless it is the weekend.

2. When you are corresponding with business associates and clients via telephone, it is important to do so when you are not feeling rushed. In addition, background noise should be kept to a minimum. In other words, customers deserve more than two minutes of your time and they should be able to talk to you without a screaming spouse or kids in the background. Those who you speak to via telephone deserve your undivided attention when you are speaking to them about business matters.

3. It is important to try to make a personal connection with your party hosts and customers. I like to ask them a few questions and I really try to act interested in their answers. You could talk about marriage, children, sports, hobbies, food, whatever...just try to make a personal connection with them so that they feel comfortable in working with you.

4. It is your responsibility to handle any and all business problems and issues quickly and thoroughly if and when those problems arise. In other words, if a customer receives a defective product, you should handle the warranty and return as quickly as possible. When you offer a swift and thorough correction in an error to a client, they are more apt to forgive you and come back to you for future purchases. If you take your good old time and don't thoroughly correct the problem, I can assure you that next time they need to make a purchase, they will seek out another party consultant to buy it from.

5. Treat those party hosts and customers like gold! I like to go out of my way and offer little inexpensive gifts to thank them for their loyalty in continually purchasing from me and/or for continually booking home parties from me. These can be little gifts that you pick up at your discount store or little promo items from your business company.

When you run a small home party business by yourself where you are solely responsible for offering great customer service to those you come into contact with, you really need to be on the ball and go above the call of duty to make that party host and/or customer feel special. If you take the time out of your busy day to focus some of your efforts just on that task, it will reap you future business and rewards.

Article Source: http://www.wahm-articles.com

Shelly Hill has been successfully working from home since 1989 in a variety of Direct Sales home businesses. Shelly is the owner of the popular Work At Home Business Options web site at www.workathomebusinessoptions.com where you can find free home business articles, resources, ideas and tips. You can also visit Shelly at Two Classy Ghostwriting Chics at www.twoclassyghostwritingchics.com where you can learn about the ghostwriting services that she offers to other Direct Sales Consultants.

Print This Article Comment on Article Email to Friends Ezine Ready

Please Rate this Article

5 out of 54 out of 53 out of 52 out of 51 out of 5 

Not yet Rated