Customer Service 101

I can't be the only one who has noticed the decline in customer service these days. It is a very sad thing. I have stopped shopping at many stores because of how I was treated. I believe that customer service is one of, if not the most important ingredient to any successful business.

Here are some basic tips to help you earn your customer's trust and repeated business.

- Never Argue with a Customer! No matter what, the customer is ALWAYS right. Do what it takes to make them come back. If you go the extra mile with a disgruntled customer, they will walk away happy and share their experience with others. And, everyone knows that word of mouth is the best form of advertising.

- Always be Professional. Even if your customer or client is being unreasonable, always put YOUR best foot forward. You don't know what that person's day was like, or what their past customer service experiences have been. Treat them like family. After all, they are your bread and butter.

- Never Miss a Scheduled Appointment. Being late is a HUGE no no. Leave early to get there on time, but don't ever be late! You must always make sure that you give yourself enough time for every scenario.

- Be a Good Listener. Customers are people. And people want to be heard. Sit up straight, give a firm dry handshake, and always look them in the eye.

- Samples and Discounts. Whenever possible give your customers or clients freebies and discounts. They will appreciate it, and will likely want more!

- Show those Pearly Whites! Smile. It really does make a huge difference. Not only for your customer's sake, but for you too! You will feel better knowing you stayed cool. A smile lifts you up. Your smile is a form of communication that your customers should never live without!

- Keep in Touch. Send your customers and clients a thank you note for their orders. Send post cards and flyers telling them of up-coming specials. Or, a special just for them! Taking this extra step in customer service will make your customer feel special. And, look to you in the future.

Copyright © Lara Velez

Article Source: http://www.wahm-articles.com

Lara Velez is a homeschooling Mom of two and wife to her soul mate, Rob. She is a published writer, web publisher, and entrepreneur. She owns; The Complete Woman Magazine, thecompletewomanmagazine.com a place for women to come and learn how they can become a complete woman from the inside out.

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